Cards Direct - Deputy Manager

Deputy Manager

 

• £11.54 Per Hour
• Permanent 30 hrs
• Hours: 30 hrs per week over 5 days.
• Weekend working required.

 

Responsible to: Store Manager

• To deputise in the Store Managers absence, to effectively manage the store, maximising sales to exceed targets.
• To deliver outstanding personal customer service whilst motivating and developing the store team to do the same.
• To maintain the highest possible standards of merchandising, housekeeping and general safety whilst adhering to, and enforcing, company policies and procedures.
• But, most of all….MAKE PEOPLE SMILE! Through the product, the prices and the service. 

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Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

Leadership

• Setting SMART goals for the team, developing staff capability, and role modelling company best practice.
• Calm during periods of high customer volume and manages smooth transitions thereafter to keep the store operating to standard and to set a positive example for the store team.
• Displays a ‘customer comes first’ attitude by training and holding the store team accountable for delivering legendary customer service.
• Manages with integrity, honesty and knowledge that promote the culture, values and mission of Cards Direct.
• Plans, identifies, communicates, and delegates appropriate responsibilities and practices to team members to ensure smooth flow of operations.
• Provides coaching and direction to the store team to take action and to achieve operational goals.
• Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement.

 

Required Knowledge, Skills and Abilities

• Ability to communicate clearly and concisely, both orally and in writing
• Ability to manage store operations independently
• Ability to manage effectively in a fast paced environment
• Ability to manage resources to ensure that established service levels are achieved at all times
• Interpersonal skills
• Organization and planning skills
• Good operational skills in a customer service environment
• Good problem solving skills
• Team building skills
• Strong leadership skills, with the ability to coach and mentor others
• Ability to plan and prioritize workload
• Ability to handle confidential and sensitive information 

 

For more information, and to apply, visit: jobs.cardsdirect.co.uk

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